General

Once your order is complete, you will recieve two emails. One will be the order confirmation, and the other will contain your product download(s) and any license number(s).

If you did not receive this email, you may have entered the wrong email address or your email provider’s server has filtered the email in the junk/spam folder.

If you still have not recieved either of these emails, please contact us and provide the Order Number, Name and email address associated with the order.

Recover your order download email by entering the email address that was associated with your order. You will recieve a new email with your product license(s) and any downloads.

You can read our Return Policy here.

Instrument Libraries

MixWave libraries are licensed Kontakt instruments which will work with the latest version of Native Instruments’ Kontakt or Kontakt Player (free).

1. Download and install the latest version of Native Access using the following link: https://www.native-instruments.com/en/specials/native-access/

2. Open Native Access and log in with your Native ID account details. Once logged in, click on “Add a serial” in the top left corner of the application window.

3. Copy/paste the Download/Serial code into the “Add a serial” window. Then click the “Add Serial” button at the bottom right corner to register it. You'll need to be connected to the internet to complete your activation.

4. Go to the "Not installed" tab in Native Access, find the product and click "Install" to complete the installation process.

Close Native Access and launch Kontakt or Kontakt Player. You should now be able to see the library in the Libraries tab on the left side of Kontakt.

Make sure that Kontakt or Kontakt Player is updated to the latest version. You can update through Native Access.

Product Manuals

Contact Support

If you were unable to find the answer to your question on this page, you can send a request to our support team.